Wholesale FAQ
We're so glad you've joined us.
Q: Do you ship internationally?
A: Yes, we do ship worldwide! If you're located outside of the US, please Click Here for an in-depth look at our process & policies.
Q: What is your payment & MAP Policy?
A: Please Click Here to view our Terms & Conditions page.
Q: Do you have Minimums?
A: Opening orders and replenishment orders start at $500. This works out to approximately 7 - 9 robes or 25 Bath Towels.
Q: Do you offer Net Terms?
A: At this time, we generally ask that payment is made up-front, however if you have a question or concern regarding this, please contact us directly.
Q: How often are your products restocked?
A: We do product restocks & new product drops a few times a year, generally with every or every other season. If you're looking for a specific product or colorway, please don't hesitate to reach out for more information.
Q: How quickly do orders get shipped out?
A: Our average lead time to is 2-4 business days. We ship everything via FedEx, which is generally very quick to deliver.
Q: I'm ready to order, what does the process look like?
A: Simple! You'll need to log in using the email & password you used to register. Once logged in, head to a specific collection or our catalog of product in the main menu. Once you've selected a product & color, you'll see an order form below the product photos with access to enter all of your needed quantities in each size.
Q: Am I able to return an item or order?
A: Yes you can, we offer free return shipping anywhere in the US within 30 days of delivery. We can issue a refund or store credit as soon as the product is received.
Q: Can you tell me more about your sustainable practices + business ethics?
A: Absolutely. Everything you need to know about what Happy Place Brand stands for is Located Here. We believe that feeling good means doing good, and comfort should not come at the cost of our environment.
Any questions, comments, or concerns can be directed to Sage, her email is: sagesmall@happyplacebrand.com.